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VoiceFriend Acquires Caremerge

Updated: Nov 10, 2022

Leading Senior Care Communication Platform Acquires Engagement and Wellness Business, Rebrands to Icon

VoiceFriend, provider of the leading HIPAA-compliant, cloud-based communication platform for senior care organizations, announced today it has acquired Caremerge’s family and resident engagement business.

The combined company will be known as Icon and will couple VoiceFriend’s omnichannel communication technology capabilities with Caremerge’s all-in-one engagement platform to empower families, residents, and staff with enhanced communication and engagement for senior living communities and nursing homes.

“As we look to expand our market presence, we are thrilled to welcome the Caremerge engagement suite to the VoiceFriend product family,” said Ryan Galea, CEO of VoiceFriend. “Caremerge is known for delivering easy-to-use solutions that enhance engagement with seniors and their families. In addition to their world-class platform, they have an excellent culture which will meld well with ours.”

The acquisition enables VoiceFriend to continue its strategic growth and expand its suite of offerings to include family and resident engagement and wellness applications. The deal will also enable VoiceFriend to introduce Caremerge’s solution to its large footprint of over 1,200 communities and to the skilled nursing market. Caremerge will continue to operate its clinical portfolio without any changes and will have an integration with the new combined solution offering. Currently, Caremerge’s technology is used in over 500 communities in the U.S. and Canada.

“Joining VoiceFriend is an exciting step for our engagement business that will allow us to provide unmatched communication and technology capabilities to now over 1,800 communities,” said Nancy Koenig, CEO of the Chicago-based Caremerge. “The scale of the new larger organization and the combination of the highly complementary solutions will provide deep and meaningful value to our clients. With over 40 years of combined senior living experience, the Icon leadership team will truly understand what it takes to drive technology adoption and innovation in the industry."

“This is a new chapter in the journey we started ten years ago,” said Fahad Aziz, co-founder of Caremerge. “The transaction not only brings together two incredible teams with complementary missions and values, but it also paves the way for us to jointly build the most innovative and complete engagement platform in the senior living industry.”


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